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When you first call 911, it reaches the County Dispatch Center in Conway. As soon as they deem it North Myrtle Beach, they transfer the call to us.
In North Myrtle Beach you will talk to one of our Communications and Detention officers. When you are talking with us, one communications officer is talking with you as another is dispatching the information to a patrol officer.
We ask all these questions to get an assessment of the situation. The more information you give us, the better we can help you. We also need to tell the patrol officers what to expect when entering a situation, as well as give them descriptions of anybody they need to know.
We actually ask these questions while someone is on the way. We send someone immediately and we ask you remain calm and patient as we get there as soon as we can.
Staying on the line lets us know that you are still safe until the officer gets there. That way we can alert the officer if something is wrong.